ROCKIN' ROBBIE's SCHOOL of MUSIc LESSON POLICIES

COMMITMENT TO QUALITY

Rockin’ Robbie’s is committed to employing high quality, professional teachers. They come to work ready to teach and expect to be paid, and we are obliged to pay them. We respect their time and expertise and understand that they rely on our consistency, communication, and organization for their livelihood. In this effort, we invite our students to join us in this commitment to a quality educational experience by supporting the teachers in developing a consistent schedule, communicating as early as possible about absences, and coming to lessons on-time and prepared.

POLICY OVERVEIW

•    Students continue the same lesson slot each month (day and time) unless officially scheduled otherwise.
•    Absences require at least 24-hour notice to the front scheduling desk, not to the instructor.
•    Notification of absence does not guarantee a make-up lesson. Make-up lessons are subject to student/teacher availability.
•    5% manual entry fee per transaction for opting out of auto-payment program

LESSON POLICIES

Tuition: The initial payment of first month's tuition is necessary to reserve a weekly lesson time. Payment does NOT guarantee makeup lessons, or other lessons outside of regularly scheduled lesson times, as indicated below. Tuition for a given month is due in full on the 1st of that month. Students are responsible for all monthly tuition fees incurred from the lesson start date (as indicated below) until 30 days after written cancellation notice is received. Tuition is always non-refundable, even in the case of mid-month cancellations or emergency absences. 

24-Hour Cancellation Notice: No make-up lessons, refunds, or pro-rating will be given for lessons missed without a t least 24 hours notice (by email or by phone) prior to the scheduled lesson time.

Make-up Lessons: Notification of absence does NOT guarantee a make-up lesson. Make-up lessons will be subject to the availability of the instructor & studio. Make-up lessons cannot be scheduled more than 10 days in advance. All make-up lessons must occur no more than 30 days after initial absence. There can be no more than 2 make-up lessons in any given month, and a total of no more than 8 in an entire year. Notification of vacations must be at least 30 days in advance.

Emergencies: In the case of unforseen circumstances when 24 hour cancellation notice is not possible, tuition remains non-refundable. Make-up lessons may be offered at the discretion of Rockin' Robbie's School of Music and subject to instructor & studio availability. No more than 2 emergency make-up lessons will be offered per year.

Instructors: Students enroll with Rockin' Robbie's School of Music, not individual instructors. Students may not solicit instructors for teaching outside of the Rockin' Robbie's School of Music studio. Rockin' Robbie's School of Music reserves the right to change instructors temporarily (i.e. hire a substitue) or permanently. In the rare ocassion that an instructor is not available for a regularly scheduled lesson time, an alternative time will be arranged, or tuition fees will be refunded.

Withdrawl: 15-day notice is required to withdraw from lessons. Rockin' Robbie's School of Music requires a written cancellation notice at least 15 days prior the final month of scheduled lessons. CANCELLATION NOTICES MUST BE VIA EMAIL ONLY, TO THE ADMINISTRATIVE OFFICE, NOT TO THE INSTRUCTOR. Oral notice of cancellation is not valid via phone or in person. Students are responsible for prorated tuition fees for up to 30 days after the date of cancellation email. Tuition payment is never refunded for discontinuing lessons mid-month. Missed lessons not already made-up will not be refundable upon withdrawal.